In 2010, USDA conducted a series of Listening Session Tours to gather feedback from the USDA field office employees and producers about the effectiveness of our service delivery. Over the course of 22 listening sessions covering 10 states, we heard from farmers, ranchers, and producers, and from our Service Center staff, about the pain points they currently experience and their recommendations for improvement. The Report below, Understanding the Challenges of Service Delivery to USDA Producers and Customers, provides a full description and analysis of the feedback we gathered, and the actions we are taking to address those pain points.

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