Message from FSA Administrator, Juan Garcia

The Farm Service Agency (FSA) is committed to delivering the highest level of customer service, helping to ensure a strong safety net for America’s farmers and ranchers. In order to accomplish our mission, we must modernize FSA operations and instill a culture of changing dynamics in agriculture. We take pride in having incredible field level employees who have set a high bar for service and customer care, and our customer base has come to rely on localized and personal service. Yet, the Agency faces an impending wave of retirements at a time when our field offices anchor many small communities struggling to survive. These challenges are taking place in a budgetary environment that grows more difficult by the day.

Information technology (IT) modernization is an important investment, which will allow us to do our jobs better and more efficiently. Developing a modern, reliable IT infrastructure will eliminate manual calculations, duplicative time consuming processes, make work less burdensome, and result in an even higher level of service to our customers.

This strategic plan represents a dynamic process within FSA to ensure the best results for America. Through this process the Agency is able to continually assess the quality of its services to the public. This close attention to performance outcomes and results will allow FSA to better support its customers.

Please peruse the full plan along with several supporting documents below.