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About FSA

Farm Service Agency Strategic Plan


Message from FSA Administrator, Val Dolcini

photo of Dolcini, FSA Administrator











The Farm Service Agency (FSA) is committed to delivering the highest level of customer service and helping to ensure a strong safety net for America’s farmers and ranchers. In order to accomplish our mission, FSA is transforming our operations and instilling a culture of continuous improvement. We take pride in having incredible employees at all levels who have set a high bar for service and customer care, and our customer base has come to rely on localized and personal service. Yet, the Agency faces retirements at a time when our field offices anchor many small communities. These challenges are taking place in a budgetary environment that is increasingly challenging.

Information technology (IT) is an important investment, which allows us to do our jobs more efficiently and effectively. Developing a modern, reliable IT infrastructure will eliminate manual calculations, duplicative time consuming processes, make work less burdensome, and result in an even higher level of service to our customers – the Nation’s farmers and ranchers.

Strategic planning is a dynamic process within FSA to ensure the best results for America. Through this process the Agency is able to continually assess the quality of the services we provide. This close attention to performance outcomes and results allows FSA to better support our customers.


Please peruse the full plan along with several supporting documents below.





Last Modified: 10/24/14 1:19:28 PM

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